Customer Service Representative

FINANCES

Customer Service Representative

The Customer Service Representative plays a crucial role in ensuring exceptional customer satisfaction and maintaining positive relationships between the company and its clients. This position involves addressing customer inquiries, resolving issues, and providing excellent service to enhance overall customer experience.

To apply for this position, please follow these steps:

  1. Go to the psychometric test link and complete the test.
  2. Take a screenshot of your final result to keep as evidence.
  3. Click on the “Apply” button to access the application form.
  4. Fill in all the required fields with your personal and professional information.
  5. Attach the screenshot of your psychometric test result in the designated section for evidence upload.
  6. Double-check that all your information is accurate and complete, then submit your application.
  • Respond promptly to customer inquiries via phone, email, or chat in a courteous and professional manner.
  • Resolve customer issues, complaints, or concerns effectively and efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to address customer needs and escalate issues when necessary.
  • Provide information about products, services, and company policies to customers.
  • Continuously strive to improve customer satisfaction and loyalty.
  • Stay updated on product knowledge and industry trends to assist customers effectively.
  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in a customer service role or similar position.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and Microsoft Office.
  • 1-2 years of experience in customer service roles.
  • Customer Focus
  • Communication Skills
  • Problem Solving
  • Adaptability
  • Team Collaboration
  • Monthly salary after taxes: $15,000 – $17,000 MXN 
  • Benefits of the Law
  • Work from Home
Monthly salary
$15,000 – $17,000 MXN 

+Talent.
+ Opportunities.
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