Customer Service Manager


Customer Service Manager

The Customer Service Supervisor plays a key leadership role in managing and guiding the customer service team. This position involves overseeing daily operations, providing support to team members, and ensuring the delivery of high-quality customer service to meet organizational goals.

To apply for this position, please follow these steps:

  1. Go to the psychometric test link and complete the test.
  2. Take a screenshot of your final result to keep as evidence.
  3. Click on the “Apply” button to access the application form.
  4. Fill in all the required fields with your personal and professional information.
  5. Attach the screenshot of your psychometric test result in the designated section for evidence upload.
  6. Double-check that all your information is accurate and complete, then submit your application.
  • Supervise and lead a team of customer service representatives, providing guidance, coaching, and support.
  • Monitor and evaluate team performance, providing regular feedback and conducting performance reviews.
  • Resolve escalated customer issues and inquiries promptly and effectively.
  • Collaborate with other departments to address complex customer concerns.
  • Develop and implement training programs for customer service representatives.
  • Analyze customer service data to identify trends and areas for improvement.
  • Maintain a positive and collaborative team environment.
  • Bachelor’s degree or equivalent work experience.
  • Proven experience in a customer service role, with at least 3-5 years in a supervisory or leadership capacity.
  • Strong leadership and interpersonal skills.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and Microsoft Office.
  • Leadership and Team Management
  • Customer Focus
  • Conflict Resolution
  • Communication Skills
  • Problem Solving
  • Monthly salary after taxes: $20,000 – $30,000 MXN
  • Benefits of the Law
  • Work from Home
Monthly salary
$20,000 – $30,000 MXN

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